Founding Enterprise Account Manager

ABOUT THE ROLE Join an early-stage B2B AI company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue growth across large enterprise accounts, with a focus on renewals and expansion. WHAT YOU'LL DO - Manage relationships with enterprise buyers and program owners from production launch through renewal. - Forecast, negotiate, and close renewals while identifying expansion opportunities within existing accounts. - Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to transition and grow account relationships. - Use usage data and adoption dashboards to build customer business cases for broader deployment. - Lead executive business reviews and help establish the enterprise account management function. - Identify customer blockers and share them with Product and Engineering, connecting feedback to retention and revenue impact. WHAT WE'RE LOOKING FOR - Two to seven years of enterprise account management or customer success experience at B2B software companies. - Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR. - A track record of growing accounts and closing renewals, with revenue results you can clearly discuss. - Confidence in executive-level relationships, commercial negotiations, and multi-stakeholder account management. - Experience with CRM systems, usage analytics dashboards, APIs, or usage-based pricing is valuable; AI, LLM, voice AI, or call-center-heavy industry experience is a plus. - Comfort working in a fast-paced, in-person startup environment with demanding hours. Customer success experience should extend beyond support, onboarding, or project management. COMPENSATION & BENEFITS Base salary of $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available. Commission structure is being finalized. LOCATION On-site in Redwood City, California.