Account Executive - Strategic

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. As a Account Executive - Strategic, you will play a key role in driving growth and closing complex sales deals within your territory. You’ll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers. We’re looking for someone who is curious, collaborative, and motivated to create real impact for customers. What you'll do: - Engage, Discover & Drive Results: Execute territory strategies to win new enterprise business, expand market presence, and consistently exceed growth targets. - Execute the Sales Process: Lead the full sales cycle from prospecting through negotiation and close while meeting or exceeding revenue goals. - Articulate Value: Build trusted relationships with C-level executives by understanding their business challenges, tailoring industry-relevant use cases, and delivering outcome-driven value conversations. Stay informed on competitive dynamics and product innovation to represent Freshworks confidently. - Learn & Collaborate: Partner cross-functionally with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences. Mentor and coach peers to strengthen overall team performance. - Hunt & Prospect: Proactively generate your own pipeline through targeted outbound outreach, account research, executive engagement, and territory planning. Develop and maintain a robust, high-quality pipeline that supports new customer acquisition and predictable revenue growth. - Partner with the Channel: Collaborate with channel partners on account targeting, joint prospecting, and opportunity development to win new business, expand customer relationships, and grow annual recurring revenue. - Maintain Operational Discipline: Maintain accurate forecasts and complete, current account and opportunity records in Salesforce. Use sales engagement, deal collaboration, and coaching tools to strengthen execution and advance opportunities. - Engage Customers in Person: Travel approximately 30–40% of working time to engage customers and partners, build meaningful relationships, and participate in company events. Travel may include overnight stays and will vary based on territory and business needs. - Experience That Counts: Typically eight or more years of quota-carrying, closing SaaS sales experience focused on enterprise accounts, with a strong track record of consistently meeting or exceeding revenue goals. - Strategic Mindset: Proven ability to navigate complex, medium-to-long enterprise sales cycles, foster trusted relationships with technical and executive stakeholders, and deliver measurable business outcomes. - Revenue Focused: Demonstrated success generating your own pipeline, acquiring new customers, and converting outbound prospecting into closed business. Skilled in pipeline management and accurate forecasting. - Channel Experience: Experience selling with channel partners, including joint account targeting, prospecting, opportunity development, and customer expansion. - Domain Knowledge: Strong solution-selling skills with the ability to listen, understand diverse customer challenges, and position software solutions such as ITSM, IT infrastructure, and employee experience platforms that enhance productivity, engagement, and ROI. - Operational Discipline: Proficiency with Salesforce or a comparable CRM, including opportunity tracking, pipeline management, and forecasting. Experience with tools such as Outreach, Accord, or Yoodli is preferred. - Strong Communicator: Collaborative and analytical, with a customer-first mindset and the ability to partner across teams and use insights to drive sustainable growth. - Travel: Ability to fulfill the travel responsibilities described above, with or without reasonable accommodation. The annual base salary range for this position is $127,800 — $183,655 USD + Variable Compensation Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.