Senior Salesforce Business Analyst

At Elogic, we’re looking for a Senior Salesforce Business Analyst with hands-on experience in Salesforce Service Cloud and fixed-line telecom. You’ll lead functional discovery for Case Handling and MACD (Moves, Adds, Changes, and Deletes), turning business needs into clear requirements and guiding delivery through acceptance testing. What you’ll do - Lead discovery and design workshops for telecom workflows such as tariff changes, relocations, service upgrades, cancellations, and ownership transfers. - Map As-Is and To-Be processes using the project’s DTP methodology, covering the subscriber journey from Salesforce Service Cloud through order and field execution. - Define how data should move between Salesforce, CIM, Apache Camel, and ServiceNow Order Management for Telecommunications (OMT). - Work with Tech Mahindra to break the scope into increments that deliver business value and write epics, user stories, and acceptance criteria. - Review technical designs against business requirements and the agreed scope. Clarify stories during three-week sprints and sign off on functional acceptance testing. Design end-to-end business test scenarios, facilitate UAT with business stakeholders, and track defects and change requests in ServiceNow PPM. What we’re looking for - Business analysis experience on large-scale IT transformation projects, including Salesforce Service Cloud implementations. - Experience in FTTH or fixed-line broadband, with a strong understanding of MACD, order capture, product catalog design, and customer care. - Experience defining functional requirements for integrations across Salesforce and telecom BSS/OSS systems, including middleware such as Apache Camel, data models such as CIM, and order management platforms such as ServiceNow OMT, Netcracker, or Amdocs. - Experience working with offshore system integration partners in Agile delivery teams. This project uses three-week sprints. Nice to have - Knowledge of Salesforce Sales Cloud or Marketing Cloud. If this sounds like a good fit, we’d be happy to hear from you! Please share a short example of a telecom MACD or Case Handling project and tell us what you owned personally.