DevOps/SRE Engineer - Bilingual Mandarin Required

Base Location required: North Carolina, California, Texas, Illinois, New Jersey Remote Position About Us https://www.cwill.com CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale. About this role As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region. Responsibilities: Short-Term (First 6–12 Months) 1. Daily Operations & Maintenance - Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team. - Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures. 2. Cross-Timezone Alerting & Incident Collaboration - Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response. - Perform initial troubleshooting and first-response actions before handing off to the China-based team. Long-Term (12+ Months) 1. Local Data Center & Compliance Operations - Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements. - Enforce local requirements such as access controls for privacy data and data localization/storage. 2. First-Line Incident Response - Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays. - Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues. 3. Compliance & Liaison Support - Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117). - Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant. Requirements What We’re Looking For - Fluent in Mandarin Chinese in listening, speaking, reading and writing. - Legal to work for any employers. We are not able to provide sponsorship yet. - Bachelor’s degree in Computer Science or related field. - 3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles. - Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM. - Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance. - Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm. - Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar. - Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent. - Proficiency in at least one scripting or programming language such as Python, Shell, or Go. - Excellent system design, analytical thinking, and complex troubleshooting skills. - Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus. Benefits Starting Pay: 100 - 140K, depends on experiences, open to negotiation 401(k) PTO Paid Holidays Insurance (Medical+Vision) CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds.