IT Support Technician

We are looking for an IT Support Technician to join our IT team in Noordwijk, The Netherlands. Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage). The successful candidate will be tasked with, but not limited to: Provide direct 1st Line IT Support to end users, including troubleshooting hardware, software, connectivity and Microsoft 365-related issues; Handle incidents and service requests through the IT Service Management system, ensuring proper documentation, communication, follow-up and timely resolution; Prepare, deploy, replace and maintain Windows endpoints using Microsoft Intune, Windows Autopilot and established provisioning procedures; Operate and support standardised and automated device provisioning workflows, including identifying, troubleshooting and escalating provisioning issues when necessary; Take operational ownership of IT asset and stock management, ensure accurate registration, inventory control, equipment allocation and lifecycle tracking; Maintain consistency between physical IT assets and their administrative records, proactively identifying and resolving discrepancies; Support employee onboarding, offboarding and equipment changes in accordance with established IT and security procedures; Perform standard software installations, configuration changes and endpoint troubleshooting; Provide basic 2nd Line IT Support within the scope of technical expertise and assigned responsibilities; Maintain and improve technical documentation, operational procedures and end-user instructions; Identify recurring incidents, process deviations and opportunities for operational improvement; Work closely with other IT team members, share knowledge and escalating complex technical matters when appropriate; Apply established IT security policies, operational standards and best practices. ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment. Please ensure that your CV clearly explains how you meet the mandatory requirements. If it doesn’t align completely with the essential criteria, it could result in rejection. A completed MBO level 4 education in IT, Associate's degree, or equivalent qualification through relevant professional experience; At least 4 years of relevant work experience; Demonstrable practical experience in IT support, endpoint management or a comparable technical support environment; The ability to independently troubleshoot common IT issues and take ownership of assigned tasks through to completion; Practical knowledge of Windows 11 and common business applications; Familiarity with Microsoft 365 services and basic user administration; Experience with Microsoft Intune, Windows Autopilot or comparable endpoint management and deployment technologies; Basic understanding of networking concepts, including TCP/IP, DNS, DHCP and network connectivity troubleshooting; Familiarity with Active Directory and/or Microsoft Entra ID; Experience working with IT Service Management systems and structured support processes; A structured, accurate and reliable approach to administration, documentation and operational tasks; Strong ownership and accountability, including proactive communication, follow-up and escalation when necessary; Good interpersonal and communication skills, with a professional and service-oriented approach to supporting end users; A team player who enjoys collaborating, sharing knowledge and continuously improving ways of working; A willingness to learn new technologies and develop technical skills; Awareness of information security, confidentiality and the importance of following established procedures; Experience with IT asset management, inventory administration and device lifecycle processes is considered an asset; Experience with Microsoft Intune and Windows Autopilot in a professional environment is considered and asset; Basic scripting knowledge, particularly PowerShell is considered an asset; Experience with automated provisioning workflows or IT process automation is considered an asset; Basic experience supporting Windows Server, Active Directory or other infrastructure services is considered an asset; Experience supporting engineering, scientific or other technically demanding workplace environments is considered an asset; Familiarity with ITIL and ISO 27001-based operational practice is considered an asset; Fluency in English, both written and spoken; Candidates must be eligible to work in the EU. Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.