Billing Analyst

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in. At Kaseya, we don't just raise the bar. We build it. Job Title: Billing Analyst Location: Bangalore Position Type: Full-Time Position Summary The Billing Analyst plays a critical role in delivering accurate and timely billing that supports the organization's customer experience. This role is responsible for managing daily billing operations, validating invoices, processing RMAs, and ensuring all activities meet internal SLAs and audit standards. The ideal candidate will be detail-oriented, process-driven, and comfortable collaborating with cross-functional teams to resolve discrepancies and drive continuous improvement. This position offers the opportunity to contribute directly to revenue accuracy, operational efficiency, and overall customer satisfaction. Key Responsibilities - Manage daily billing queues in Salesforce, including credit/debit adjustments, ensuring all cases are completed within SLA timelines. - Perform end-to-end processing of RMAs, including verification, approval follow-ups, and system entry. - Track RMA status, resolve pending approvals, and proactively escalate aging cases. - Identify billing discrepancies and ensure timely resolution before billing release. - Maintain dashboards and trackers for productivity, RMA status updates, billing accuracy, and quality control results. - Collaborate with cross-functional teams to resolve billing and operational issues. - Ensure adherence to compliance requirements, audit standards, and internal SLAs. - Support process improvement initiatives to enhance billing accuracy and efficiency. Required Qualifications - Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent work experience. - 2+ years of experience in billing operations, accounts receivable, order management, or a related function. - Working knowledge of billing processes and financial operations. - Experience using CRM and business applications, preferably Salesforce. - Intermediate proficiency in Microsoft Excel or Google Sheets. - Strong attention to detail with a high standard of accuracy. - Excellent organizational and time-management skills. Preferred Qualifications - Experience processing RMAs, credit/debit adjustments, and invoice validation. - Familiarity with SLA-driven environments and compliance requirements. - Experience creating and maintaining operational dashboards and reports. - Strong analytical and problem-solving skills. - Effective communication and stakeholder management capabilities. - Ability to manage workload during month-end close and high-volume billing cycles. - Experience working in a fast-paced, customer-focused environment. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.