Department Manager - Warehouse

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Islamabad & Faisalabad with the registered name of METRO Pakistan (Pvt) Ltd. METRO Pakistan is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 700 stores in 21 countries and has a workforce of over 100,000 employees. Sales in 2015 were approximately 30 billion Euro. - Manage and organize the delivery to be made to customers/client in right quantity and specification - Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service - To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it - To update the KPIs on daily basis - To handle and coordinate customer complaints regarding delivery issues - To acquire customer feedback on periodical basis. - To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses etc. - Manage overall Stock Management (Stock Ordering, Stock Correction, Stock Delivery to Warehouse from Store) - Plan and manage warehouse, transportation, and customer services for ambient & non-ambient warehouse. - Liaison with internal audit & QA department to conduct audit. - Building and maintaining strong relationships with internal stakeholders as well as external service providers. - Maintain metrics and analyze data to assess performance and - with relevant stakeholders including but not limited to TSM. - Ensure daily stock corrections are processed with complete documentations and entry in system therefore as per communicated SOPs. - Ensure receiving of stocks is done as per communicated SOPs and guidelines. - Conduct daily verification of receiving with GR Summary. - Ensure BBD implementation as per shared guidelines. Bachelors or Intermediate with 6-8 years of experience