Manager, Community Programs

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are: We are actively expanding HighLevel Local Chapters around the world, creating a decentralized global network of in-person, user-led communities designed to educate, connect, and empower our ecosystem locally. Each chapter serves as a monthly hub where agency owners, certified administrators, and platform power users gather for peer learning, practical workshops, and relationship building. We are seeking a high-energy, operationally disciplined, and people-first leader to take our chapter network from its initial foundation to 100+ active, sustainable markets globally in 2027. This is not a traditional behind-the-desk administrator role. You will lead and mentor a team of regional Chapter Coordinators, build the decentralized systems that empower volunteer leaders to thrive, and serve as an inspiring ambassador on stage. You are someone who embraces HighLevel’s "skateboard" philosophy by launching lean, functional processes, gathering immediate feedback, and iterating rapidly without over-engineering. High-Impact, High-Visibility Role: The Chapter Program is directly championed by our executive leadership and co-founders as a vital pillar of customer advocacy and global growth. Autonomous, Fast-Moving Culture: Work in an environment that cuts red tape, values practical results over bureaucracy, and empowers you to build. Deeply Passionate Ecosystem: Connect with an extraordinarily engaged global customer base of entrepreneurs and agency owners who love the platform. Hybrid / Flexible Environment: Dallas-based hybrid role collaborating directly with leadership while maintaining schedule flexibility. What You’ll Be Doing: Lead, Mentor, and Empower Coordinators: Manage and coach a team of regional Chapter Coordinators. Build a culture of psychological safety, high autonomy, and direct accountability. Train your team to master on-stage public speaking, manage regional chapter portfolios independently, and collaborate freely across departments. Scale the Global Chapter Network: Execute the strategy to scale the program to 100+ active, monthly recurring chapters worldwide across the US, Canada, Latin America, EMEA, and APAC in 2027. Operational & Data Rigor: Maintain complete, real-time accuracy across our Event Management System (EMS) and internal databases and spreadsheets. Ensure upcoming events, calendar dates, venue details, and attendance metrics are systematically tracked with zero blind spots. Cross-Functional Collaboration & Planning: Partner smoothly with Marketing, Field Events, and Creative teams. Lead the team to respect advance submission lead times such as 4-week promotional windows, avoiding last-minute emergencies and fostering strong inter-departmental trust. Leader Recruitment, Vetting, & Pipeline Management: Oversee a responsive, customer-centric onboarding pipeline for prospective chapter leaders. Enforce strict SLAs to ensure applicant inquiries, especially from power users and Certified Admins, are evaluated, dispositioned, and engaged promptly. Scalable Event Programming & Content: Develop modular, repeatable "Chapter Kits" including agendas, slide decks, demo guides, and discussion prompts that make it effortless for volunteer hosts to deliver high-value, non-commercial educational experiences. Community Alignment & Chapter Health: Establish clear, low-friction governance rules that maintain HighLevel’s brand integrity while giving local organizers room to create authentic community connections. Host Global Chapter Leader Gatherings: Plan and host HighLevel’s annual in-person Chapter Leader Summit in the HighLevel Dallas HQ, bringing top volunteer organizers together for advanced training, alignment, and celebration. Stage Presence & Brand Ambassadorship: Confidently host kickoff events, speak to large audiences, and represent HighLevel at major corporate events, kickoffs, and regional gatherings. Adaptive Responsibilities: Perform additional program duties, project deliverables, and operational tasks as business needs evolve. What You’ll Bring: Bias for Action & the "Skateboard" Mindset: You believe in shipping minimum viable solutions (MVPs) and refining them on the go. You resist over-engineering, operate comfortably with ambiguity, and navigate rapid pivots with composure. Relentless Operational Discipline: Highly organized with exceptional project management habits. You view CRM/EMS data accuracy, calendar maintenance, and advance lead-time adherence as non-negotiable fundamentals. Dynamic Public Speaking & Communication Skills: High stage presence and charisma. You are as comfortable leading a workshop of 20 power users as you are presenting from the main stage in front of hundreds. Customer-First Community Empathy: You understand that grassroots community leaders are volunteers giving their personal time. You know how to listen to feedback, respect user advocacy, and make community members feel heard, valued, and unblocked. Cross-Functional Diplomacy: Proactive and transparent in collaborating with internal stakeholders like Marketing, Legal, and Event Operations to solve bottlenecks collaboratively. Willingness to Travel: Excited to travel periodically, both domestic and international, to attend critical chapter launches, coach coordinators on-site, and engage directly with local communities. Experience/Education/Certifications Required: 8+ Years in Community, Field Marketing, or Event Leadership: Proven track record launching and scaling structured, multi-city community programs or field marketing initiatives, preferably within SaaS, tech, or creator ecosystems. 3+ Years of People Management Experience: Demonstrated ability to manage, develop, and coach direct reports. You delegate with clarity, champion your team's career development, and avoid micromanagement or isolated silos. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. 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