General Manager, Fintech & Earnings

ABOUT SUPER.COM http://Super.com We started Super.com http://Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com http://Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company https://www.super.com/press/super-2022-fast-500; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs https://www.super.com/careers that fuel who we are. ABOUT THE TEAM The Fintech & Earnings team at Super.com http://Super.com builds products that help everyday Americans put more money in their pocket, including our consumer cash advance product and our earnings products. We are a high-performing, fast-paced team that cares deeply about our members and the outcomes we create for them.   We are guided by “truth-seeking”, where our thirst for data driven decision making drives us to be correct rather than look good. We debate, dig deep, collaborate, and work together to understand what our members and the business need, and then move quickly to make it real. We run tight experiments, watch our unit economics closely, and treat trust, compliance and member experience as part of the product, not an afterthought. If you’re looking for a place to own a business, be data driven, and build financial products that make a real difference in people’s lives, this is it!   ABOUT THE ROLE We are looking for a General Manager to own and grow our Fintech & Earnings business. Reporting directly to the CEO, you will set the strategy and own the execution for the business, and lead the product and operations teams that build and run it. This is a single-threaded owner role with a seat at the leadership table, working closely with engineering, data, risk, marketing, finance and legal. You’ll be responsible for growing active members and revenue while keeping credit losses, churn and cost to serve under control, and for staying ahead of a fast-changing regulatory landscape. If you’ve built or run a consumer cash advance or earned wage access product, and love being both strategic and deep in the details, we want to meet you. This role is remote and must be based in the United States. WHAT YOU’LL BE WORKING ON: - Lead and Guide the Team - Lead the product and operations teams behind Fintech & Earnings, and hire and develop strong leaders across both. - Set a fast, data-driven operating cadence with clear goals, metrics reviews and decision forums. - Stakeholder Management & Cross Functional Collaboration - Partner closely with engineering, data, risk, marketing, finance and legal, and keep the CEO, exec team and board aligned on plans and results. - Business Ownership - Partner with the CEO to set a clear multi-year strategy for Fintech & Earnings that is aligned to Super.com http://Super.com’s goals. - Own the full direction for the business: revenue, credit losses, acquisition cost and margin. - Grow active members and revenue while keeping losses, churn and cost to serve under control. - Identify risks early and put mitigation plans in place across credit, payments and regulation. - Execution, Operations & Risk - Run the engine behind the product with your partners: underwriting, repayment, payments, servicing and support. - Dig into the data, find the biggest levers on losses, churn and acquisition cost, and test them quickly. - Balance shipping at high velocity with a safe, trusted experience for members. - Partner with Legal and Compliance to stay ahead of changing earned wage access and cash advance rules across states. - Product & Member Value - Own the roadmap for our cash advance and earnings products, and bring them together into one clear member value proposition. - Build a deep understanding of why members choose, use and keep paying for our products, through data and direct member insight. - Stay close to the market, including competitors, new entrants and changes in how Americans get paid, and turn what you learn into opportunities for the business. WHAT WE’RE LOOKING FOR: - 12+ years of experience, with 5+ years in senior or executive leadership - Must have built or run a consumer cash advance, earned wage access (EWA) or small-dollar credit product - Deep background in product, operations or both in a growing and scaled fintech business - P&L or business-line ownership, growing revenue while managing losses and margin - Has led multi-disciplinary teams across product and operations, partnering closely with engineering, data and risk - Strong operating range (can be strategic as well as tactical when needed) NICE TO HAVE: - Experience at a consumer fintech company in cash advance, earned wage access, neobanking or credit building - Experience with subscription or membership monetization - Experience with earnings, rewards or marketplace products - Working knowledge of consumer lending risk, underwriting and repayment - Familiarity with earned wage access and cash advance regulation (state laws, CFPB) - Experience leading remote teams across multiple disciplines - Led in Series C+ companies (at scale) WE’VE GOT YOU COVERED: At Super.com http://Super.com, we believe in supporting our team so they can thrive—both at work and in life. - Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms. - Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. - Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things. - Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. - Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one. - Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.   At Super.com http://Super.com, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. Super.com http://Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.