Business Technology Sr Manager, CRE Technology & Platform Strategy

Location: 127 Public Square, Cleveland Ohio The Business Technology Senior Manager, CRE Technology & Platform Strategy is a senior business technology, product, and platform leadership role responsible for the strategy, transformation, implementation, and ongoing ownership of KeyBank Real Estate Capital’s commercial real estate (CRE) loan origination system (LOS) and supporting capabilities. This role is being established as part of a planned leadership succession. The successful candidate will work alongside the current leader during an approximately 18-month transition, progressively developing the business, technology, platform, and organizational knowledge necessary to ultimately assume leadership of the function. A primary focus will be the design, implementation, adoption, and long-term ownership of the LOS and its supporting capabilities. The incoming leader will help shape the platform during a significant period of transformation and carry that experience forward as the environment transitions to ongoing operation, enhancement, and continuous improvement. The role sits at the intersection of CRE, lending technology, product management, operations, data, risk, and business transformation. Over time, this leader will assume responsibility for a multidisciplinary team supporting balance-sheet lending, off-balance-sheet lending, including Fannie Mae, Freddie Mac, CMBS and FHA, and reporting capabilities. Essential Job Functions Leadership & Strategy - Participate in a structured leadership transition and progressively assume responsibility for the function. - Develop deep knowledge of CRE lending processes, technology, platform strategy, governance, and key stakeholder relationships. - Establish the business strategy and multi-year technology roadmap aligned with business priorities, user needs, risk requirements, and long-term sustainability. - Build strong partnerships across the business, Enterprise Technology, risk and control functions, and strategic technology providers. Platform & Product Leadership - Lead business prioritization of platform capabilities, enhancements, integrations, upgrades, and technology investments. - Translate business needs across balance-sheet and off-balance-sheet lending into clear technology, product, process, and data requirements. - Partner with business stakeholders, Enterprise Technology, and technology providers on LOS design, configuration, integration, testing, deployment, and adoption. - Apply product ownership and business analysis disciplines to ensure solutions deliver meaningful business outcomes and sustainable user experiences. - Identify opportunities to improve processes and experiences through technology, automation, data, analytics, and artificial intelligence. Platform Operations & Continuous Improvement - Establish a sustainable operating model for implemented capabilities, including ownership, system administration, support, controls, release planning, and performance expectations. - Use business priorities, user feedback, operational metrics, and emerging capabilities to guide ongoing enhancement and continuous improvement. - Maintain awareness of developments in lending technology, artificial intelligence, CRE, and platform capabilities. People & Enterprise Leadership - Progressively assume leadership of a multidisciplinary team spanning system administration, business experience ownership, product, process, data, and reporting. - Establish clear accountability, develop talent, and foster a collaborative, innovative, and results-oriented culture. - Lead through influence across business, technology, risk, compliance, information security, finance, change management, training, and other enterprise functions. - Communicate complex business and technology topics effectively with audiences ranging from end users to executive leadership. - Develop productive relationships with strategic technology providers, represent KeyBank’s business priorities, and drive accountability for commitments and outcomes. Required Qualifications - Bachelor’s degree in business, technology, finance, real estate, or a related discipline, or equivalent relevant professional experience. - 10+ years of relevant experience across commercial real estate, commercial lending, business technology, digital transformation, product or platform management, system administration, technology delivery, business process transformation, or related disciplines, including experience leading complex technology, platform, product, or transformation initiatives. - Demonstrated people leadership experience and ability to develop multidisciplinary teams. - Experience with product ownership, business analysis, requirements, prioritization, and technology delivery. - Experience implementing, operating, or materially enhancing complex technology platforms. - Strong capabilities in data, reporting, analytics, process improvement, and problem solving. - Working knowledge of artificial intelligence and its application to business processes and technology platforms. - Strong business acumen and demonstrated ability to operate effectively within a large, complex, and regulated organization. - Exceptional written and verbal communication skills. Preferred Qualifications - Experience with commercial real estate lending, commercial lending technology, or loan origination systems (LOS), including Moody’s CreditLens or comparable lending platforms. - Knowledge of balance-sheet and off-balance-sheet CRE lending, including origination, underwriting, portfolio management, and reporting. - Experience leading a major technology transformation or platform modernization initiative in financial services or a similarly complex environment. - Familiarity with financial-services risk, controls, and regulatory requirements. - Experience with Lean, Six Sigma, or comparable continuous-improvement disciplines. Leadership Profile The successful candidate will combine business leadership, technology fluency, intellectual curiosity, and strong interpersonal skills. This individual will be: - A people leader who develops talent, establishes accountability, and builds strong teams. - A product thinker who connects business strategy and user needs to technology priorities. - A pragmatic technologist who can make sound decisions while partnering effectively with technical specialists. - A problem solver and continuous learner who navigates ambiguity and develops expertise in a complex business and technology environment. - A change leader and enterprise navigator who builds alignment across technology, process, people, and organizational boundaries. Why This Opportunity Is Unique This role provides the opportunity to learn, shape, and ultimately lead a critical CRE technology function during a significant transformation. The incoming leader will benefit from an intentional period of knowledge transfer while helping shape the technology, capabilities, processes, and operating model they will ultimately own. Rather than inheriting the platform after implementation, this individual will participate in its evolution and carry that experience into long-term ownership and continuous improvement. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 12/31/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid