Program Analyst

This position is located in the Associate Director's Office of the William S. Middleton Memorial Veterans Hospital, a complexity level 1b facility in Madison, WI. The primary purpose of this position is to serve as a Program Analyst responsible for planning, analyzing, evaluating, and improving administrative and operational programs delegated to the Assistant and Associate Directors. Major duties: Major Duties include but are not limited to: Develops enterprise strategy, communication tools, training, program guidance, performance measures, and evaluation methods to support the facility ADPAC program Analyzes facility payroll processes and assumes responsibility for coordinating program communications with the Financial Services Center and Human Resources Evaluates the implementation and operation of the electronic fax program across the hospital Provides program analysis and advisory support for administrative and operational programs assigned to the Assistant and Associate Directors Maintains and evaluates internal systems for the review of national policy by responsible program areas and for the timely update of local procedures, protocols, and other requirements Analyzes Director's Office administrative support processes, including timekeeping oversight, Equipment Inventory List controls, conference-room utilization, interactive facility map maintenance, and Talent Management System administration, to identify risks, duplication, delays, control weaknesses, or opportunities for standardization and automation Conducts workforce and organizational analyses for services reporting to the Assistant and Associate Directors Analyzes onboarding and workforce-integration processes for staff assigned within the Assistant and Associate Director portfolios Develops and performs comparative studies of systems and programs to identify and recommend improvements in the performance and effectiveness of office automation, electronic communication, and administrative support systems Provides assessments to support operational planning and execution and to promote continuous process improvement Develops, initiates, and evaluates administrative program policies and procedures for facility-wide areas of responsibility that affect deadlines, workflow, workload distribution, internal controls, compliance, or resource utilization Analyzes the ADPAC support model for services reporting to the Associate and Assistant Directors Provides program analysis and coordination to help the Assistant and Associate Directors' management teams assess and demonstrate compliance with national and VA requirements, including requirements associated with the Office of Inspector General, The Joint Commission, and visits by Veterans Service Organizations Provides analytical support for relevant councils, committees, and meetings, as assigned Determines pertinent issues and study objectives; identifies and collects relevant qualitative and quantitative information from a variety of sources; validates and organizes data; applies standard analytical and evaluative techniques; compares actual performance with requirements, goals, or benchmarks; develops findings and options; and prepares written and oral recommendations for improvement Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 8:00am to 4:30pm M-F Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD253980 Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. To qualify at the GS-09 level, you must meet one of the following: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Skills in conducting detailed analyses of complex functions and work processes, Skills in the application of fact-finding techniques, oral and written communications, and development of presentations and reports, Ability to conduct complex studies that require the incumbent to accurately work with problem definitions, General knowledge of system design and database management. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree, OR two full years of progressively higher-level graduate education leading to such a degree, OR LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. (Transcripts Required). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have equivalent combinations of specialized experience and education. To qualify for this position at the GS-11 level, you must meet one of the following: Specialized Experience: Must have one full year of specialized experience equivalent to at least the next lower grade GS-9 in Federal Service that equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience includes, but is not limited to: Knowledge and skill applying analytical and evaluative methods and techniques to issues concerning costs, efficiency, and effectiveness; Comprehensive knowledge of the operating programs and objectives of the Medical Center; Knowledge and understanding of VA accounting systems; Knowledge of a wide range of auditing techniques and analyses to ensure the accuracy of financial data; Skill in presenting program recommendations and negotiating solutions to disputed recommendations; and Development of presentations and reports. OR, Education: Applicants may substitute education for specialized experience. You must have a Ph.D. or equivalent doctoral degree, OR three full years of progressively higher graduate education leading to such a degree, OR LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. (Transcripts Required) OR, Combination: Applicants may combine education and experience. You must have equivalent combinations of specialized experience and education. (Transcripts Required) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.