Field Service Engineer - PFA- Middle East

Responsibilities / Tasks Key Responsibilities: - Perform installation, commissioning, maintenance, and repair of GEA Food processing & packing equipment at customer sites across the Middle East with focus on KSA - Ensure mechanical and basic electrical troubleshooting of food processing & packing machinery such as fryers, mixers, ovens, forming and coating equipment - Coordinate with customers and internal teams for project execution and equipment start-up. - Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance. - Maintain accurate documentation including service reports, commissioning checklists, and technical feedback. - Provide timely technical support and training to customers on proper equipment usage and best practices. - Identify spare part needs and support customers with spare parts recommendations and follow-up. - Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits. - Support claims handling and warranty assessments where required. - Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency. - Maintain proactive communication with customers to ensure satisfaction and service continuity. - Identify upselling opportunities in spare parts and services. - Flexibility to travel extensively across the region, sometimes on short notice. - Participate actively in the implementation of DIGITALIZATION drive by the company. - Report to Director Service FHT. - Job will be based in Jeddah, KSA Your Profile / Qualifications - Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering. - 2–5 years of hands-on field service experience, preferably in the Food processing & packing equipment - Prior experience with GEA or similar industrial Food processing & packing equipment equipment is a strong advantage. - Deep understanding of electrical and mechanical systems; basic knowledge of automation is beneficial. - Excellent troubleshooting, communication, and customer service skills. Did we spark your interest? Then please click apply above to access our guided application process.