Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Hey there! Next Job Abroad is thrilled to invite applications for the role of Dutch Speaking Content Moderation/Customer Service Agent in stunning Malta! If you're passionate about helping people and ensuring a safe online environment, this might just be the perfect opportunity for you! In this role, you’ll wear two hats: one as a content moderator, keeping our community guidelines in check, and the other as a friendly customer service agent, providing support to our Dutch-speaking customers. You will get to engage with our wonderful users, helping to create a positive online experience while having some fun in the beautiful Maltese sun! Your Responsibilities - Monitor and review user-generated content to ensure it meets our community standards. - Provide awesome customer support via chat, email, and phone to our lovely Dutch-speaking clients. - Be the go-to person for resolving customer inquiries and issues with a smile. - Team up with your colleagues to refine our moderation processes and improve user experiences. - Keep an accurate record of customer interactions and moderation tasks. - Share your insights to help enhance our services and user satisfaction. - Stay updated on best practices in content moderation and customer service. Requirements - Fluency in Dutch and a strong command of English; any additional languages are a bonus! - Experience in customer service or content moderation is a plus. - A keen eye for detail and a knack for analyzing content. - Great communication skills and a friendly attitude. - Ability to juggle multiple tasks and think on your feet in a busy environment. - Familiarity with CRM tools and moderation software is beneficial. - Willingness to embrace living and working in Malta and enjoy all it has to offer! - A genuine interest in content moderation and online safety will be much appreciated. Benefits - Career growth opportunities in a renowned iGaming company. - International & diverse work environment. - Competitive performance bonuses. - Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. - Yearly salary €26.000 excluding bonuses. - Health care benefits and numerous other discounts. - Fully paid training by certified instructors. - State of the art premises, providing a great working environment with relaxing break areas. - Special events as well as community & social responsibility initiatives. - Work for a Great Place to Work-Certified Company. - Relocation package (reviewed case by case) - This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!