Client Success Specialist (Malaysia Market)

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance. Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive. Job Description - Respond to customer/client inquiries and provide support via phone, email, and live chat. - Guide new customers through onboarding, ensuring clear understanding of platform features and usage. - Assist clients with account opening and verification processes, providing accurate and timely support. - Support clients in completing account funding processes through clear guidance and information. - Encourage effective use of platform features in alignment with client needs and ongoing campaigns. - Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory). - Provide support on trading platform tools and features, addressing technical or operational issues. - Resolve customer concerns promptly and escalate complex cases when necessary. - Maintain accurate records of customer interactions, feedback, and follow-ups. - Contribute to internal knowledge bases, process improvements, and training materials. - Perform ad-hoc duties as assigned. Requirements - Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply. - Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply. - Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous. - Computer literacy is preferred. - Language proficiency in English and Malay, while Chinese/Mandarin is advantageous. - Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief. - Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner. - Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively - Bumiputera candidates are encouraged to apply. Benefits We offer a comprehensive and holistic work experience and package as follows: - Competitive compensation & benefits. - Monthly salary package consists of basic salary + commission + shift allowance (if applicable) - Convenient Access to Public Transport - FINRA SIE Exam Sponsorship - Career Development Opportunities in the Financial Services Industry - Company Team Building & Bonding Activities - Free-Flow Pantry Snacks & Drinks - Dynamic, Multinational Working Environment Please note that only short-listed candidates will be contacted. Thank you.