Support Engineer

BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support. Key Responsibilities - Deliver exceptional technical support to our clients by resolving hardware and software issues. - Analyze and troubleshoot technical problems, documenting solutions for future reference. - Provide guidance on system configurations, software installations, and updates. - Maintain and update support documentation to ensure accuracy and ease of use. - Collaborate with product teams to relay customer feedback and suggest enhancements. - Participate in team meetings and contribute to continuous improvement initiatives. - Train customers on using our products effectively and address any concerns promptly. Requirements - Degree in Computer Science, Engineering, or a related field. - A minimum of 2 years of experience in technical support or help desk roles. - Proficiency in troubleshooting Windows, Linux, and Mac OS systems. - Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP). - Strong communication skills with the ability to convey technical information to non-technical users. - Experience with ticketing systems and customer relationship management software. - Excellent problem-solving skills and a proactive approach to challenges. - Customer-oriented mindset, with a focus on delivering high-quality support. - Ability to work collaboratively in a fast-paced environment. - General knowledge of cloud services and virtualization is a plus. Benefits