Customer Service Representative - BGC Taguig

We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities - Protect customers and reduce fraud while maintaining a positive experience. - Review accounts, transactions, and patterns to detect and prevent fraud. - Identify trends that separate legitimate vs. fraudulent activity. - Handle calls regarding potential fraud and confirm activity with customers. - Use internal and external tools to determine if activity is fraudulent. - Solve problems, find root causes, and recommend solutions. Requirements - Completed at least 2 years in College with no back subjects - Must have at least 6 months of BPO Experience - Must have excellent communication skills - Must be willing to work onsite in Vertis North/Taguig - Willing to work on shifting schedule