Patient Services Representative

Reno Orthopedic Center wants you to join the team as a Full-time Patient Services Rep! We are seeking an enthusiastic and dedicated team member to greet and check-in patients at our main location - 555 N Arlington Ave. Who are we? At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: - We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve. - We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up. - Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative. - Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development. - We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community. - Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right. If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC. What sets us apart? Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing! What would you do in this role? - Check-in/check-out patients, and schedule follow-up appointments; - Accurately enter patient demographic information in patients’ electronic medical records; - Scan photo ID’s and insurance cards and verify insurances; - Collect applicable co-pays and ensure billing information is updated; - Balance money drawers at end of day; - Maintain calm and efficient patient flow through the clinics. Requirements Certifications/Educations: - High School Diploma Knowledge of: - Customer service principles and practices Experience: - Using computer systems and applications, including entering data and typing Preferred Qualifications - How can you set yourself apart from other applicants? - One year of experience performing reception duties. Benefits At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued. Why choose ROC? Full time benefits include: - Medical, dental, vision insurance - Discounted orthopedic care at ROC - Paid time off and holiday pay - Extended sick leave - 401(k) plan contributions with no match required - EAP, disability and life insurance - Health and fitness program - Coffee shop onsite (main location) Dependent on Position: - Continuing education funds / certification reimbursement - Relocation assistance (for eligible roles) - Productivity bonuses or incentive compensation (for eligible roles) - Student loan repayment (for eligible roles) Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.