Finnish Customer Support Specialist - Athens

Patrique Mercier Recruitment FR is thrilled to present an exceptional opportunity for a Finnish Customer Support Specialist. This position is based in the vibrant city of Athens, Greece, and is tailored for individuals who are passionate about providing top-notch customer service to Finnish-speaking clients. If you are ready to make a positive impact in the world of customer support, we encourage you to apply! Responsibilities - Deliver exceptional customer support to Finnish-speaking clients through various channels, including phone, email, and live chat. - Assist customers with their inquiries related to products, services, and account management. - Provide thorough explanations of company offerings and guide customers through the use of our services. - Effectively resolve customer issues and complaints, ensuring a high level of satisfaction around each interaction. - Record and document customer interactions in our CRM system for future reference and service improvement. - Work collaboratively with different teams to enhance the customer experience and streamline service processes. - Comply with company policies and procedures to deliver quality service consistently. Requirements - Fluency in Finnish and English, both written and spoken, is essential. - Prior experience in customer support or a related field is highly desirable. - Strong understanding of customer service principles and best practices. - Excellent communication and interpersonal skills with a customer-first mindset. - Ability to handle customer inquiries with professionalism and discretion. - Familiarity with CRM systems and proficiency in Microsoft Office Suite. - Strong problem-solving abilities and a keen attention to detail. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks