Finnish Speaking Airline Customer Service Agent

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Finnish Speaking Airline Customer Service Agent. This role is ideal for individuals who have a love for travel and a strong commitment to providing exceptional service to Finnish-speaking passengers seeking assistance with their airline needs. Responsibilities - Deliver outstanding customer support to Finnish-speaking clients through multiple channels like phone, email, and chat. - Assist passengers with various inquiries including flight bookings, cancellations, and changes. - Efficiently resolve customer complaints and issues with professionalism and care. - Maintain up-to-date knowledge of airline services, policies, and industry developments to offer accurate information. - Document all customer interactions and maintain records in the CRM system. - Collaborate with team members and other departments to ensure a seamless customer experience. - Engage in ongoing training to enhance product knowledge and service delivery. Requirements - Fluency in Finnish and English, with excellent verbal and written communication skills. - Experience in customer service, ideally within the airline or travel sector. - Strong interpersonal skills with a focus on resolving issues efficiently. - Able to thrive in a fast-paced environment while managing multiple priorities. - Familiarity with customer service software and proficiency in Microsoft Office. - Detail-oriented with strong organizational capabilities. - A genuine enthusiasm for travel and a desire to assist customers in creating positive experiences. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...