German Speaking Customer Service for Banking industry -Remote in Greece

Patrique Mercier Recruitment FR is delighted to offer a new opportunity for a German Speaking Customer Service Representative in the Banking Industry. This position is tailored for professionals who are committed to providing exceptional customer service and have a strong interest in helping clients navigate their banking needs. Responsibilities - Deliver outstanding customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to banking products and services. - Assist customers with account management, transaction inquiries, and product explanations. - Resolve customer complaints and issues efficiently while maintaining a high level of service quality. - Stay up to date on banking regulations, product offerings, and promotions to provide accurate information to clients. - Document all customer interactions accurately and maintain detailed records for compliance and service improvement. - Collaborate with different departments to ensure a seamless customer experience. - Support clients during the onboarding process and answer questions related to banking procedures. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, ideally in the banking or financial services sector. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Familiarity with banking products, services, and industry regulations. - Proficiency in customer service software and Microsoft Office applications. - A customer-centric mindset and commitment to providing high-quality service. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks