German Speaking Customer Service for Consumer Services Company in Greece

Patrique Mercier Recruitment FR is excited to offer a position for a German Speaking Customer Service Representative at a well-established Consumer Services Company based in Greece. This role involves providing exceptional support to German-speaking customers, ensuring their inquiries and needs are addressed professionally and efficiently. Responsibilities - Deliver excellent customer service to German-speaking clients via phone, email, and chat. - Assist customers with product information, account management, and service inquiries. - Resolve customer issues promptly and effectively, maintaining high customer satisfaction. - Stay informed about company products, services, and policies to provide accurate information. - Document customer interactions thoroughly and follow company procedures for record keeping. - Collaborate with internal teams to improve customer experience and resolve complex issues. Requirements - Fluency in German and English, both spoken and written. - Experience in customer service, preferably in consumer services or related sectors. - Strong communication and interpersonal skills. - Problem-solving skills with the ability to handle challenging situations calmly. - Familiarity with customer service software and Microsoft Office applications. - Organized, detail-oriented, and able to multitask in a fast-paced environment. - Customer-focused attitude with a commitment to delivering quality service. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks