German Speaking Customer Service for Travel Technology Company in Greece

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a German Speaking Customer Service Representative at a leading Travel Technology Company based in Greece. This role is perfect for individuals passionate about travel and technology, looking to deliver exceptional service to German-speaking clients in the travel industry. Responsibilities - Provide outstanding customer service to German-speaking clients via phone, email, and chat regarding travel technology solutions. - Assist customers with inquiries related to booking platforms, software usage, and troubleshooting technical issues. - Guide clients through the booking process and ensure they have a seamless experience with the technology provided. - Handle customer complaints and feedback professionally, ensuring effective resolutions and satisfaction. - Collaborate with internal teams to address complex queries and improve customer experience. - Maintain a comprehensive understanding of the company’s products and industry trends. - Document all customer interactions accurately to contribute to service improvements. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, preferably in the travel technology or tech support sector. - Strong communication and problem-solving skills. - Detail-oriented with the ability to multitask and work in a fast-paced environment. - Familiarity with customer service software and Microsoft Office applications. - Passion for travel and understanding of the travel technology landscape. - Willingness to work flexible hours, including potential evenings or weekends as needed. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks