Italian Speaking E-commerce Support Specialist -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking E-Commerce Support Specialist. This position is an excellent opportunity for individuals who are passionate about e-commerce and are fluent in Italian. You will play a pivotal role in ensuring a seamless online shopping experience for our Italian-speaking customers, addressing their needs and inquiries with expertise and care. Responsibilities - Provide outstanding support to Italian-speaking customers through email, chat, and phone inquiries. - Assist customers with questions about product information, order status, returns, and payment processes. - Resolve customer complaints and issues in a timely and professional manner. - Manage and process customer orders accurately and efficiently. - Stay informed about the latest product updates, promotions, and company policies. - Collaborate with cross-functional teams to improve customer experience and service delivery. - Document customer interactions accurately in the CRM system for effective tracking and follow-up. Requirements - Fluency in Italian and English, both written and spoken. - Previous experience in customer support or e-commerce roles is highly desirable. - Strong interest in e-commerce and knowledge of online shopping trends. - Excellent communication skills with a commitment to providing exceptional customer service. - Familiarity with customer service software and CRM applications. - Ability to work independently and manage inquiries in a fast-paced environment. - Strong problem-solving skills and attention to detail. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...