Norwegian Speaking Customer Support for Banking -Remote in Greece

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently seeking a Norwegian Speaking Customer Support Representative for the Banking sector. This position is ideal for individuals who have a passion for providing excellent customer service and are interested in helping clients navigate their banking needs. Responsibilities - Provide exceptional customer support to Norwegian-speaking clients regarding banking products and services through phone, email, and chat. - Assist customers with account inquiries, transaction details, and product offerings. - Resolve customer complaints and issues promptly to improve customer satisfaction. - Document customer interactions accurately and manage follow-ups effectively. - Collaborate with internal teams and banking partners to ensure efficient service delivery. - Educate clients about banking policies, procedures, and product features. - Gather customer feedback to support ongoing improvements in services and customer experience. Requirements - Fluency in Norwegian and English, both written and spoken. - Previous experience in customer service, particularly in the banking or financial services sector. - Strong communication and interpersonal skills with a focus on client satisfaction. - Detail-oriented with excellent organizational and time management skills. - Proficient in using CRM systems and Microsoft Office applications. - A proactive approach to problem-solving and customer support. - Willingness to work flexible hours, including evenings and weekends if necessary. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks