Norwegian Speaking In-Game Support Analyst -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Norwegian Speaking In-Game Support Analyst. This role is perfect for gamers who are dedicated to delivering outstanding customer service. As an In-Game Support Analyst, your mission will be to assist Norwegian-speaking players with their inquiries and ensure they have an enjoyable gaming experience by addressing their issues promptly and effectively. Responsibilities - Offer real-time support to Norwegian-speaking players via in-game chat, email, and community forums. - Identify and resolve a variety of in-game concerns, helping players with technical issues related to gameplay and accounts. - Capture and monitor player issues within a support ticketing system, ensuring prompt responses and follow-ups. - Clearly communicate with players regarding game mechanics, features, and updates. - Collaborate with the development team to relay player feedback and identify recurring issues. - Stay informed about the latest game updates, features, and industry trends to provide knowledgeable support. - Assist in improving support processes and initiatives aimed at enhancing player satisfaction. Requirements - Fluency in Norwegian and English, with excellent verbal and written communication skills. - Prior experience in customer support, particularly in the gaming industry, is highly valued. - Proficient troubleshooting and problem-solving skills to effectively assist players with technical challenges. - A real passion for gaming, with an understanding of game mechanics and community dynamics. - Willingness to work flexible hours, including nights and weekends, to support players' needs. - Experience with customer support tools and ticketing systems is a plus. - A positive, empathetic attitude with a strong commitment to providing exceptional player support. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...