Supervisor, Pharmacy Technician (Non-Clinical)

About BlinkRx: BlinkRx is rebuilding how Americans access life-changing medicines. Today, only one in five prescriptions for new branded therapies are ever filled. The problem isn't the medicine. It's insurance barriers, affordability challenges, fragmented pharmacy experiences, and inadequate support that keep patients from starting and staying on treatment. Our mission is to change that. We built RxOS, the first AI-powered prescription operating system. RxOS connects the largest network of doctors, patients, pharmacies, payers, and pharmaceutical manufacturers, intelligently orchestrating every step to guarantee a seamless prescription journey for every script. Our teams solve complex, high-stakes problems at the intersection of artificial intelligence, healthcare operations, logistics, payments, and regulation. The impact is transformative: BlinkRx more than doubles the rate at which patients take their medications and lowers their out-of-pocket expenses by hundreds of dollars every month. BlinkRx created and leads a rapidly growing $80+ billion category, with exceptional momentum: Built for scale: Over the past decade, we have invested nearly $1 billion in building the technology and operational platform required to serve patients at scale. Proven growth and economics: We have grown 100% annually for the past five years, are profitable, and support more than 60 pharmaceutical brands. Trusted with category-defining programs: Our technology powers a leading pharmaceutical manufacturer’s direct-to-patient platform for its GLP-1 portfolio, providing the infrastructure to expand patient access as demand for these therapies grows. We are a dynamic team of technologists and industry experts seeking to build a generational company that delivers a genuine step change in American health. *This role is based in Pittsburgh, PA; candidates must reside locally or be willing to relocate. What You'll Do: The Supervisor, Pharmacy Operations is a member of a broader supervisory team and is responsible for supervising primarily pharmacy technicians and related operations in the pharmacy area. This person is a champion for the patients and providers of BlinkRx, and helps ensure that timely service is provided that exceeds customer expectations. This management position will function as the liaison between pharmacy technician staff and pharmacy / hub management. The supervisor will use a high-level of communication and collaboration with internal agents to complete pharmacy and prescriber outreach, and data entry of prescriptions from BlinkRx. Additionally, overseeing on-site, cross-functional agents will be required. This individual is a recognized leader and provides strong, visible, values, driven leadership and advocacy for pharmacy. Responsibilities Executing Daily Production - Own the success of the end-to-end prescription journey in order to provide an exceptional patient and provider experiences - Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, including cross-functionally - Perform quality checks and ensure team adherence to established processes and compliance standards - Address workflow errors or issues as they arise and partner with leadership when escalation is needed - Step into production during high-volume periods or coverage gaps - Cultivate a positive and collaborative work environment and culture - Performs other job duties as assigned Direct Team Supervision - Supervise a team of hourly technicians/agents, on-site and virtually in other location(s) - Set clear daily performance expectations aligned to established productivity and quality targets - Conduct regular 1:1 meetings focused on performance, development, and engagement - Provide real-time coaching and feedback based on observed performance and metrics - Support corrective action processes when expectations are not met - Assist with hiring, onboarding and training new team members - Maintain accurate timecard, attendance, and documentation records Cross-Functional Supervision - Partner closely with cross-functional leaders based in Pittsburgh, PA, Boise, ID, and St Louis, MO to ensure alignment on performance standards, workflows, and site-level priorities for the St, Louis - Operate with a tech-forward mindset, leveraging systems, dashboards, and data to drive performance, identify trends, and inform decision-making - Ensure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws Managing Performance Through Data - Review daily and weekly performance reports to track productivity, SLA attainment, and quality. - Use data to guide coaching conversations and prioritization decisions. - Flag trends, risks, or recurring issues to Pharmacy Operations leadership. - Ensure team metrics are updated and communicated clearly. Supporting Process & System Changes - Champion adoption of new technologies, operational changes, tools or policy updates, ensuring pharmacy technicians are trained, supported, and aligned during rollouts. - Provide feedback from the frontline to leadership regarding system challenges or training needs. - Participate in testing or rollout support for operational changes. What You'll Need: - Minimum 3 years of management and/or supervisory experience in a fast paced metrics driven environment with accountability to performance KPIs and service-level goals - Minimum 5 years experience as an individual contributor in a retail, specialty pharmacy, healthcare, PBM, insurance, or pharmacy/medical claims (experience in revenue cycle, claims adjustment and benefits coordination may qualify) - Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required). - Demonstrate quality experience coaching employee performance and partnering with HR to manage employee relations issues - Strong attention to detail with a high degree of accuracy - Technical aptitude and ability to learn new software - Capable of working independently with minimal supervision - Effective interpersonal skills with the ability to coach agents - Ability to adapt to changing processes, technologies and workloads Preferred Qualifications: - Proficient understanding of operational standards including SIG codes, general prescription knowledge, pharmacy workflows and pharmacy benefits processing strongly preferred - Strong knowledge of pharmacy regulations and compliance - Data-driven mindset with experience in analyzing performance metrics and reporting Location/Hours: Fully onsite role in Pittsburgh, PA Monday - Friday. Shift availability between 8am EST - 9pm EST #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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