Swedish-speaking Customer Support Agent for iGaming Company in Malta

Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world? This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta. Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger. That’s what this opportunity offers. The Job — Customer Experience in Sports & Casino You’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same. You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually solve problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard. What You’ll Be Doing - Helping customers via phone, chat and email - Solving cases fully — not just forwarding them - Approving withdrawals and handling KYC - Running daily security checks - Spotting trends and sharing insights to improve processes - Working closely with other internal teams - Reaching your KPIs and contributing to a strong team atmosphere Requirements Who You Are - Fluent in Swedish - Curious, social and confident in your communication - Interested in sports/casino (or at least not confused by the concept of odds…) - Open to shift work - A multitasker who enjoys a fast-paced environment Benefits - Relocation package + bonus scheme - Hybrid work setup + up to 40 days fully remote abroad per year - Private international health insurance - Wellbeing allowance - Home office setup bonus - Breakfast on Tuesdays, lunch on Mondays & Wednesdays - Regular team events and a big social expat community Career & Development You won’t get stuck here — the company invests heavily in growth. There’s an internal Academy where you can develop in areas like: - Fraud - Compliance - Product - Escalations - Commercial Perfect if you want a long-term international career. If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.