Technical Support (Lenovo ThinkSystem SR650 V3)

Job Description: - Provide Level 1 field support and Remote support for servers (SR650 V3). - Ensure proper installation, replacement, and handling of approved Lenovo FRUs/CRUs. - Maintain documentation and ensure proper part return per Lenovo standards. - Basic hardware diagnostics (visual inspection, POST behavior, indicator LEDs). - Replacement of approved CRUs/FRUs per Lenovo Field Replacement procedures (c/o Lenovo) - Basic physical installation and removal of hardware components (c/o Lenovo) - Follow Lenovo hardware manuals and ESD procedures. - Ticket updates and service documentation. Requirements Qualifications: - Bachelor's degree in Information Technology. - Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders. - Experience with Lenovo ThinkSystem SR650 V3 servers - Schedule: 8x5 Support - Fully Onsite (San Miguel, Manila)