Contractor Required-Mon and Wed--On going commitment-Urgent requirement

Jon Description: Key responsibilities for this work order include the following: - Ticket handling, Printer fixing, Chromebook fixing and inventory. Technical support and problem resolution - Take the lead in resolving technical issues that require on-site support. - Conduct thorough troubleshooting to identify the root cause of problems. - Act as the liaison between on-site operations and the remote IT support team overseas. - Communicate technical issues and requirements to the remote team accurately and clearly. - Provide detailed information and documentation to facilitate remote troubleshooting and support. - Works closely with the remote service desk team to resolve technical issues. Customer support and service - Communicates updates, challenges, and tasks to the client in a clear and timely manner. - Listens actively to client concerns and addresses them appropriately. - Ensures client satisfaction by following up on issue resolution and providing necessary support. - Takes personal interest in the quality of work and meeting customer needs. - Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions. Requirements -Need to be on-site 2 days a week . Most likely Tuesday and Thursdays -Have your own transportation -Will require background check clearance post selection as it is a client pre-requisite