Account Manager - Warehouse Automation

At Exotec, we design elegant, plug-and-play, and reliable end-to-end warehouse robotics solutions. As a leading Original Equipment Manufacturer (OEM) and Integrator, we support some of the world’s most iconic brands in their transition to automation. We’re proud to design technology that doesn’t just redefine intralogistics; it also makes warehouses safer, faster, more efficient, and less physically demanding for the people working inside them. Why this role matters Ready to move the world of intralogistics with tech? Join us as a Service Account Manager. You will become the trusted partner of some of Exotec's most strategic customers in Japan. You will work closely with operational stakeholders, engineering teams, and site leadership to ensure our solutions continue to deliver value long after deployment. This role combines elements of account management, operational consulting, and technical sales. You will develop a deep understanding of your customers' processes, business objectives, and future challenges, helping them maximize the performance and value of their Exotec systems throughout their lifecycle. What you’ll do - Build strong relationships with key customer stakeholders - Understand customer operations, processes, and future business needs - Act as the primary contact for service agreements, KPIs, and commercial topics - Ensure contractual commitments and service levels are met - Monitor customer satisfaction and identify opportunities for improvement - Support site teams in delivering excellent operational performance - Manage third-party service providers when required - Contribute to service, reliability, and maintenance best practices - Forecast account performance and support budget planning - Identify opportunities to improve account profitability and customer value Requirements We are looking for individuals who put customers first, take ownership of their work, execute with rigor, and simplify complex challenges. Successful team members demonstrate a continuous improvement mindset, collaborate effectively across functions, and contribute to collective success. At Exotec, we value people who are proactive, transparent, respectful, adaptable, and committed to delivering excellence while building long-term trust with both customers and colleagues. - Experience in account management, customer success, consulting, logistics, automation, or technical sales - Strong customer-facing and relationship-building skills - Ability to understand complex operational processes and translate customer needs into solutions - Commercial mindset with strong analytical and problem-solving abilities - Experience in logistics, warehousing, supply chain, or industrial automation is a plus - Native-level Japanese required - English proficiency is beneficial but not essential Why Exotec? - Work with industry-leading robotics technology - Partner with some of the world's most innovative brands - Join a fast-growing global company shaping the future of logistics - Grow your career in an international and collaborative environment Ready to help customers unlock the full potential of warehouse automation? We'd love to hear from you. Benefits - Annual base salary with bonus potential - 20 days of vacation - Health insurance - Company defined contribution pension plan - Numerous training and development opportunities Why you’ll love working here - Make an impact by building technology that improves business performance and people's everyday work. - Grow faster by solving complex challenges in a fast-moving company where innovation, speed and ambition accelerate your development. - Belong to a global team where diversity, inclusion and collaboration drive better decisions and stronger solutions. - Connect beyond work by sharing passions, celebrating milestones and building lasting relationships that strengthen the way we work together.