Senior Software Development Lead - R01571192

Software Development Lead Job requirements Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities: - Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities - Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics - Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions - Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction - Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness - Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection - Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability - Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements Required Skills: - Salesforce Sales Cloud - Salesforce Service Cloud - Salesforce Experience Cloud - Salesforce Platform customization - Apex programming - Lightning Web Components (LWC) - Genesys integration - Agentforce platform - Salesforce Data Cloud - Custom agent development Preferred Skills: - Expertise in AI frameworks and OpenAI integration - Advanced skills in Territory Planning within Salesforce - Salesforce Certified Application Architect - Experience with large-scale Salesforce deployments Desired Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a closely related discipline - Salesforce Certified Platform Developer I or II - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Application Architect (preferred)