RBS Global QA/QC Coordinator

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. The Global QA/QC Coordinator will be responsible for : - Execute Global Coordination activities (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonizing processes across affiliates, and delivering centralized KPI management, uniform execution, and client experience at scale. - Serves as the primary interface and escalation authority for contracts managed through the Global Coordination Centre with affiliates and inspectors. - At all times, comply with SGS Code of Integrity and Professional Conduct Key Accountabilities - Global Coordination - Receive Inspection enquiry – acknowledge receipt to customer / affiliate within 2 working hours and ensure all necessary paperwork and scope clear - Load job into system for allocation to affiliate or for Hub execution - For Affiliate execution – float enquiry to Affiliate to check availability of suitable resource - For Hub execution - Source inspector from database based on location and price - Contact potential inspectors to confirm availability and interest & price acceptance. - Prepare Inspector submission documents and quote to customer - On receipt of client approval finalize inspector booking, issue all required documents to inspector (report template, ITP, checklists) & Scope of work & reconfirm booking with client. - Report Management - Expedite receipt of report within customer KPI – Usually 24/48 hours. - Review to ensure all customer requirements are met before submission. - Ensure any urgent NCRs are immediately notified and ensure flash reports are submitted promptly during inspection - Raise any technical queries to Global Coordination Centre Manager or in his absence to Global Technical & Service Delivery Manager for review. - Payments & Invoicing - Confirm billing quantities and rates and release job for invoicing ensuring it is accurate per agreed Customer templates - Follow up to confirm inspector timesheets and expense sheets prior invoicing and Ensure Payment requests for Inspectors is timely and accurate and in line with customer invoices - Contract & Compliance Manager - Facilitate international contracts with clients and internal affiliates in accordance with SGS global procedures and systems. - Execute global processes while ensuring accurate record-keeping and data management in compliance with established procedures. - Ensure full adherence to the Company’s Code of Integrity & Professional Conduct, aligning with SGS’s Equality & Diversity policy. - Digital - Ensure that the relevant execution systems are utilised to full efficiency to support transition from paper to digital. Including all Inspection resources and execution processes. - Contribute ideas to enhance efficiency through technology to bring additional efficiencies through technology. - Ensures work area in RBS is always kept clean and presentable. - Remains familiar with SGS quality assurance procedures. - Complies to all SGS health and safety and HR policies and procedures. Experience - Minimum 3-5 years’ experience of working in Inspections and Expediting field. - Experience working in EPCs/ Owners/ Operators required to understand full vendor inspection process - Technical knowledge of Inspection engineering requirements, understanding of key qualifications / certifications and familiar with equipment within the energy sector. - Previous experience of sourcing and technically assessing inspectors - Previous experience in reviewing and summarising contractual requirements to support global execution and delivery Qualifications - Must – Basic management, administration qualification - Must – business grade English language C1 Desirable - Technical qualification - Professional certifications in Welding, Coating, NDT and/ or Electrical disciplines - ISO 9001 QMS Internal Auditor certification Core Competencies - Strategic thinking - Strong verbal and written communication skills - Self motivated - Strategic thinking - Strong verbal and written communication skills - Self motivated Skills & Knowledge Essential - Experience Inspection coordination - Highly organised and capable of prioritising client’s requirements and multi-tasking. - Innovator and digital system driver for efficiency improvement - Ability to work to deadlines, considering different time zones. - Ability to work and collaborate in a regional/global network of SGS offices & key stakeholders/ teams involved such as operations, tender back office, business/segment teams etc. - Confident to phone Customers and affiliates on a global basis to discuss contracts and requirements. - Able to work with/ lead small international project team virtually over emails and/or conference calls - Proficiency in using Microsoft applications specially Excel (advance level) as well as Word, Outlook and PowerPoint (intermediate level) Desirable – exposure to using: - Inspection management systems - Recruitment system - Sharepoint application Performance Indicators & Deliverables - Achievement of revenue and performance improvements in selected contracts, - Acknowledgement SLA: ≥95% enquiries acknowledged within 2 working hours - Report Turnaround: ≥90% within 24–48h post‑inspection; first‑time‑right submission rate. - Global Delivery Win Ratio: improved conversion SCS call‑offs; reduced lost requests due to resource/cost/response gaps - Affiliate Alignment: reduction in dual coordination; adherence to global process and timelines - Qualifying and verifying inspectors in line with competency framework and ensuring all up to date in system. - Number of missed inspections or complaints - Systems updated in timely manner against monthly reports - Late or incorrect invoices