GBS Sales Support (Pharma Industry)

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Primary Responsibilities This member assists the Inside Sales Managers in compiling documentation, generating client quotations, client communications, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed. Specific Responsibilities - At all times, complies with SGS Code of Integrity and Professional Conduct. - Assists in the compilation of documentation required for RFPs – certifications, resumes, etc. - Generates quotes that are accurate and branded according to SGS standards - Inputs quotations and RFPs into CRM systems - Assists in follow up notifications on older existing deals - Updates client owners, client names, and other information, as needed, in CRM systems - Serves as the main points of contact for ship owners and other customers requesting SGS services - Engages with customers to develop relationships based on trust and competence - Markets research to include the following: - Internet search for articles on vertical markets, e.g. PFAS, Air, etc. - Lead generation and customer information: Search for contact lists in various markets (e.g, water districts) - Competitor website review and intel summary - Updates data in LIMS for Affiliates. - Communicates, as required, with ISMs and other internal staff. - Develops skills and knowledge to progress in your career. - Develops trust by providing timely responses to all inquiries, whether by phone or email. - Promotes a positive “Can do!” attitude and a safe working environment. - Be knowledgeable and compliant with SGS procedures and standards. - Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth. - Builds and maintains strong working relationships. - Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement. - Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior. - Ensures work area in GBS is kept clean and presentable at all times. - Remains familiar with SGS quality assurance procedures. - Complies to all SGS QHSE and HR policies and procedures. Profile: - Bachelor’s degree in science, knowledge of Pharma industry / GMP is an asset. - Strong communication skills, written and verbal, C1 level English. - Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization. - Intermediate personal computer skills including Outlook, Microsoft Office, job task applications, Internet, On-line data systems. - Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of accuracy. - Strong organizational skills to track revisions, client feedback, and cost updates. - Proficient in effectively prioritizing tasks to meet deadlines. - The ability to meet commitments made to yourself and others, and acknowledge and accept your choices, actions and results. - The ability to ask questions to verify understanding, and use tact and consideration when delivering feedback. - Demonstrate responsiveness, adaptability and flexibility with changing environments, responsibilities, tasks, and people. - Methodically identify and resolve problems by gathering and analyzing information. - Understand and comprehend information, as well as find application and value from new knowledge. - The knowledge and ability to use computers and technology efficiently and effectively. - The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction. - Encourage and embrace dialogue from team members. Share key information with others involved in a project, work to accomplish objectives, respond with enthusiasm to directives, and show support for departmental and organizational decisions. - Follow detailed procedures to ensure accuracy in the entry and reporting of data. - Demonstrate upmost level of integrity in all instances and shows respect toward others and for company principles. - Sets high standard of excellence to ensure quality assurance in every aspect of work performed. - Take personal responsibility and ownership to adhere to all company policies and procedures, and complete work timely and in accordance with performance expectations.