IT Operations (IT Ops)

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle. This role is responsible for: - Guaranteeing production readiness from design to deployment and beyond - Ensing the stability, performance, and reliability of both Production and non-Production environments - Integrating production, infrastructure, and security requirements into technical solutions As a core member of project teams, the IT Ops collaborates in decision-making processes (e.g., complexity assessment, risk analysis) and promotes best practices in application production in partnership with Application Production Support teams. Key Responsibilities: 1. Technical Solution & Production Readiness - Contribute to the definition of technical solutions with a production-first mindset - Promote the use of existing platforms and services, ensuring resilience, monitoring, and security by design - Anticipate potential risks related to architecture, compliance, scalability, and delivery timelines - Advise on appropriate technology choices aligned with business and application needs 2. Integration of Production & Infrastructure Requirements - Ensure infrastructure and operational needs are reflected in the Product Backlog - Define and implement technical user stories (e.g., automation, industrialization, obsolescence management) - Support development teams to accelerate and secure deliveries - Coordinate with relevant stakeholders to implement required solutions 3. Environment Management (Production & Non-Production) - Ensure availability and reliability of environments - Facilitate deployment of solutions - Validate environment usability (performance, backup/restore, data access, etc.) - Perform or validate security reviews - Ensure traceability of system access and compliance with standards - Identify operational risks (network, security, flows) and propose mitigation plans 4. Deployment & Monitoring - Enable efficient deployment processes and provide production expertise - Implement monitoring and observability solutions in collaboration with support teams - Ensure proper service supervision and alerting mechanisms 5. Operational Excellence & Maintenance - Contribute to defining service levels (SLAs) and performance indicators - Ensure up-to-date operational and installation documentation - Guarantee availability and testing of disaster recovery and backup plans - Support incident resolution and production releases 6. Continuous Improvement - Drive automation, performance optimization, and reliability improvements - Identify and promote best practices across teams and organization - Collaborate with Application Production Support to enhance overall service quality 7. Knowledge Sharing & Team Enablement - Promote awareness of production best practices within Agile teams - Train and support team members on DevOps tools and processes - Foster autonomy and adoption of provided tools and frameworks Tools & Methodologies - DevOps & Agile methodologies - Monitoring & Observability: ElasticSearch, Grafana, Prometheus, Dynatrace - DevOps Toolchain: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, Ansible - Containerization: Docker, Kubernetes Skills & Experience Essential - Minimum 2 years of experience in IT Operations or similar roles - Strong knowledge of IT infrastructure and production operations - Understanding of IT risk and cybersecurity - Coordination and stakeholder management skills - Analytical and problem-solving mindset - Ability to summarize and communicate clearly - Proactive, rigorous, and committed attitude Desirable - 3+ years of experience - Strong customer focus and quality orientation - Ability to manage stress and conflict effectively - Good communication, listening, and questioning skills - Strong planning and prioritization abilities - Adaptability in fast-changing environments Languages - English (mandatory) - French (optional) Availability to travel internationally when required