Customer Onboarding Specialist - Ontario

MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy). Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative. As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions. Main Responsibilities - Be an integral part of the onboarding team by helping to define the needs of new customers. - Plan and prepare the technological park required for the deployment of MEDFAR’s products. - Implementation of functional interfaces required for the deployment of our products. - Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product. - Participate in remote and on-site project deployments depending on size or complexity using tailored tools. - Prepare and conduct advanced training adapted to the clerical and medical staff of clinics. - Organize Q&A sessions for clients at clinics. - Design presentations and write project reports. - Support clients throughout the process. - Apply corrective and preventive interventions while targeting the improvement of clinical processes. Contribute to our team with your strengths: - Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience. - 2 to 3 years of relevant experience in project management and software deployment. - Strong sense of organization and structure of a work plan. - Excellent customer service and thoroughness. - Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others. - Excellent communication in French & English, both orally and in writing. Working conditions: - Location: Ottawa and surrounding areas - Employment Type: Permanent, full-time (40 hours per week) - Work Model: Remote - Languages: Bilingual (French and English), both written and spoken, is required - Travel: Regular travel required; frequency may vary by week - Requirements: Valid Class 5 driver’s license and access to a vehicle - Availability: Flexibility in schedule and ability to travel throughout Ontario What’s in it for you? By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry. - Remote work and flexibility (supporting work-life balance) - RRSP contribution - Healthcare insurance from day one - Paid time off: 3 weeks + 1 additional week between Christmas and New Year - Annual training allowance ($1,500) to support your professional development - An onboarding program to help you get familiar with our environment and the digital healthcare field - All IT equipment is provided, with additional gear if needed - Internal growth opportunities (promotions, internal mobility) - Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being - A company culture focused on transparency, collaboration, and innovation Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally.