Patient Case Coordinator I

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US. At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources. Training is 8a-5p for the first 2-3 weeks Must be flexible to work any shift between 8:00am – 8:00pm after training Job Description: - This role will be 100% taking inbound calls - Healthcare experience is a requirement - Call center experience is a plus and those with both call center healthcare experience is preferred Details: - Responsible for customer service and case management Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers. - Schedules and conducts appropriate follow-up based on each patient's situation. - Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support. - Processes incoming enrollment forms for program. - Follows up via phone, mail, and/or fax for missing enrollment information. - Supports payer research, health care policy library, and state management. - Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database. - Performs related duties as assigned. - Ability to communicate effectively both orally and in writing - Strong interpersonal skills. - Strong organizational skills; attention to detail - Ability to proficiently use computer and standard office equipment - Working knowledge of Microsoft Office - Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management - Ability to resolve associate issues effectively and efficiently All your information will be kept confidential according to EEO guidelines.