(HQ) Control Tower Operations Manager

Role & Responsibilities: - Manage a scalable Control Tower to ensure a robust and reliable operations for the key account. - Review scope of work with account owner and clients, participate and support all strategic customer discussions - Work in conjunction with implementation team to ensure smooth and successful client onboarding process - Work closely and coach stations for SOP compliance, root cause analysis and complaint management whenever KPI wasn’t fulfilled. - Provide regular communications and timely status reports, address potential red flags to the appropriate parties to mitigate any operation issues or unexpected shipping delays - Data analytical ability to assist account owner to prepare reports, analysis and the QBR/MBR report - Support quotation with account manager for new business opportunity. - Evening conference calls with Asia as required Qualifications: - Bachelor's degree or higher and 8+ years of experience in freight forwarding - Fluent in both Mandarin Chinese and English - Experience in managing large accounts, especially in the semiconductor or technology industry is preferred. - Deep experience and expertise in forwarding/carrier operating systems experience - Excellent communication, interpersonal, and project management skills - With proven track record in leadership experience, delivering successful customer on-boarding implementation projects. - Knowledge of air freight procurement would be a plus