Quality Assurance Supervisor

Quality Assurance Supervisor Main Function To build and maintain a culture of quality and safety standards at CB’s Distribution Centre (Freetown). The Quality Supervisor for the cold storage warehouse plays a critical role in ensuring that all CB Foods’ chilled and frozen products are stored and maintained, upholding industry standards and regulations. Specific responsibilities include: Quality Control Management: - Develop, implement, and continually review quality control procedures to ensure the integrity of all chilled and frozen chicken and pork products. - Conduct regular inspections of incoming and outgoing products to ensure compliance with specifications, hygiene standards, and regulatory requirements. - Monitor temperature, humidity, and storage conditions to prevent product deterioration and maintain product quality. Team Leadership: - Supervise and lead a team of quality technicians and attendants, ensuring their proper training, performance, and adherence to quality protocols. - Assign tasks, set objectives, and provide guidance to maintain an efficient and motivated quality control team. Documentation and Reporting: - Maintain accurate records of quality control activities, including inspection results, corrective actions, and compliance reports which are to be shared daily + weekly with Distribution Manager and QMS manager. - Generate and analyze quality performance metrics, identifying trends and areas for improvement. Process Improvement: - Continuously evaluate existing quality control processes and identify opportunities for enhancement. - Collaborate with cross-functional teams, particularly Sales + Distribution, to implement process improvements that optimize efficiency, reduce waste, and enhance product quality. Regulatory Compliance: - Stay up-to-date with relevant industry regulations, guidelines, and standards related to frozen food storage and handling. - Ensure that the warehouse operations comply with all food safety and sanitation regulations, such as SQF, HACCP and GMP guidelines. Supplier and Customer Communication: - Coordinate with internal stakeholders to address quality concerns, discrepancies, or non-compliance issues related to incoming and outgoing products. - Provide requisite information to resolve and close out customer complaints with all relevant parties, including but not limited to, Sales, Customer Care and other Quality members. Crisis Management: - Act swiftly and effectively to manage product recalls or quality emergencies, working closely with relevant departments to contain and resolve issues. Training and Development: - Provide training and to ensure that “Quality is Everyone’s Business”, to all employees at the facility. - Coordinate with People + Culture and Quality Team to conduct regular training sessions to reinforce best practices and enhance the skills of the Freetown Distribution teams. Demonstrated Knowledge, Skills, Experience - Bachelor’s degree in natural sciences/ Associate degree in Agriculture or equivalent qualification - Completion of training in various Quality Management Systems including but not limited to ISO, HACCP, SQF, GMP - Supervisory experience and certification - Strong knowledge of QMS processes and procedures in food and agriculture - An effective communicator with the ability to prepare and present data and reports - Strong analytical skills - Microsoft Office