Appointment Setter

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.   Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization. LOCATION Fully remote | 8 AM - 5 PM CST (1 hour lunch included). ROLE OVERVIEW The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes. KEY RESPONSIBILITIES High-Volume Call Handling - Handle 175–225 calls per day through an auto-dialer system - Engage with leads in real-time as calls are presented via dialer - Maintain consistent energy, tone, and efficiency across a high volume of interactions Appointment Booking - Follow structured scripts and call flows to guide conversations - Book qualified in-home appointments for the sales team - Keep conversations focused on securing appointments rather than selling services Lead Qualification - Ask key qualifying questions related to location, timing, and interest - Ensure appointments meet required criteria before booking - Avoid over-selling or deviating from the defined process CRM & System Management - Accurately update and manage lead data within LeadPerfection - Track call outcomes, appointment status, and follow-ups - Maintain clean and organized pipeline data Dialer & Workflow Execution - Operate within a predictive dialer environment using Five9 - Manage callbacks and follow-ups as needed - Work efficiently within a structured, queue-based workflow Adaptability & Process Alignment - Adapt quickly to script updates, campaign changes, and shifting priorities - Remain coachable and open to feedback - Maintain performance consistency in a repetitive, fast-paced environment QUALIFICATIONS Experience - 2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles - Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred - Experience working with auto-dialers or predictive dialer systems preferred Skills - Ability to control and guide conversations efficiently toward booking outcomes - Comfortable handling high call volume with speed and consistency - Strong listening skills and ability to follow structured scripts naturally - Process-driven and execution-focused mindset rather than sales-driven - Comfortable working within structured systems and clear KPIs - Resilient, consistent, and able to manage repetitive tasks effectively - Coachable, adaptable, and responsive to feedback and change WHAT SUCCESS LOOKS LIKE - Consistently handling high daily call volumes (175+ calls/day) - Strong and consistent appointment booking rates - High accuracy in CRM updates and lead tracking - Ability to remain focused, efficient, and consistent throughout the workday OPPORTUNITY This is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified appointments. For individuals who thrive in structured, performance-driven environments, this position provides stability, clear expectations, and the ability to make a measurable impact. APPLICATION PROCESS: TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED: - Fill in the application form - Record a video showcasing your skill sets