Customer Service Representative (Onsite only)

Customer Support Representative VIVO | Goodfield, IL (Onsite) | Full-Time Love solving problems? Let’s talk. At VIVO, we design, manufacture, and supply products that make workspaces and living spaces work better. From monitor and TV mounts to height-adjustable desks, projector screens, computer cases, and more, we partner with factories around the world to build functional, high-quality products that solve real, everyday problems. Behind every great product is a great experience, and that’s where you come in. We’re looking for a friendly, resourceful Customer Support Representative who gets a kick out of turning a customer’s “uh-oh” into “wow, that was easy.” Learn more about us at www.vivo-us.com What You’ll Do Be the go-to voice for our customers - Answer product, order, and shipping questions by email (HelpScout), phone, and live chat - Deliver fast, helpful answers that leave customers smiling Make returns painless - Sort out incorrect returns and get things back on track - Issue refunds when needed - Work with Amazon and other marketplace reps to resolve cases Fix shipping and replacement hiccups - Create labels for replacement parts - Cancel orders before they ship when needed - Ship and test replacements so customers get exactly what they need Your Schedule - Monday – Thursday 8 am - 4:30 pm, Friday 10 am - 7 pm - Every 9th Saturday: 8 am – 4 pm - Location: Onsite at our Goodfield, IL location Why You’ll Love Working Here - Free health insurance for employees - Dental insurance - Vision insurance - Paid time off - 401(k) retirement plan - Anniversary bonus plan - Referral program - A work hard / play hard culture with a team that has your back