DevOps Engineer

DevOps Engineer Contract: 1 year (renewable) | Santiago, Chile | Hybrid (3 Days Onsite) As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS, cloud, and on-premise environments. You will play a key role in CI/CD implementation, infrastructure automation, environment management, and production reliability, working closely with development, QA, and client-facing teams. Key Responsibilities - CI/CD & Release Engineering - Design, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environments - Ensure pipeline stability, performance, and reliability, minimizing build failures and delays - Implement automated build, packaging, and deployment processes - Enforce version control best practices (branching strategies, tagging, artifact management) - Support release cycles, including validation, smoke testing, and rollback strategies - Automation - Plan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and tracked - Automate environment provisioning, configuration, and upgrades - Build reusable automation components to improve scalability and consistency - Reduce manual operations through process automation and scripting - Environment & Platform Management - Deploy and manage MX environments across development, testing, and production stages - Handle environment lifecycle: - Provisioning - Configuration - Upgrades & patching - Decommissioning - Ensure environments are standardized, reproducible, and compliant - Support multi-client and multi-environment setups in SaaS or hybrid models - Monitoring, Observability & Reliability (SRE mindset) - Implement and maintain: - Monitoring - Logging - Alerting - Ensure end-to-end observability of platforms and pipelines - Perform root cause analysis (RCA) on incidents - Contribute to improving system reliability, SLAs, and operational KPIs - Data & Environment Operations - Manage environment data lifecycle: - Data provisioning - Data masking for non-prod environments - Data sampling and reduction - Support database operations: - Migration - Sanitization - Reconciliation - Ensure compliance with security and data governance requirements - Incident & Support Management - Act as a technical escalation point for environment and platform incidents - Troubleshoot complex issues across infrastructure, pipelines, and environments - Coordinate with support and product teams for resolution - Ensure proper documentation and knowledge sharing - Collaboration & Delivery Enablement - Collaborate with: - Development teams (integration into CI/CD pipelines) - QA teams (test automation and environment consistency) - Product teams (release readiness and constraints) - Client teams (technical coordination and delivery) - Contribute to smooth delivery across project lifecycle - Continuous Improvement & Best Practices - Promote DevOps principles: - Automation-first - Continuous integration & delivery - Shift-left testing - Identify inefficiencies and propose improvements - Contribute to: - Internal tooling - Documentation - Standardization efforts - Share knowledge and support onboarding of new team members Required Skills & Experience Technical Skills - CI/CD tools: Jenkins, GitLab CI, Azure DevOps - Version control systems: Git (advanced usage) - Proficiency in template engines, specifically FreeMarker (FTL) - Scripting: Shell, Python, Groovy - Operating systems: Linux/Unix - Cloud platforms: AWS (preferred), Azure/GCP is a plus - Databases: RDBMS (Oracle, PostgreSQL, or similar) DevOps & Platform Expertise - Experience building and operating CI/CD pipelines in complex environments - Knowledge of monitoring and observability tools - Exposure to SaaS / distributed architectures Soft Skills - Strong analytical and troubleshooting skills - Ability to work under pressure in production environments - Clear communication with both technical and non-technical stakeholders - Team-oriented with strong collaboration mindset - Proactive and continuous improvement mindset Experience - 1-2 years of experience in DevOps, CI/CD - Hands-on experience in production or client-facing environments preferred Education: - Bachelor's degree in a related field required