Senior Maintenance Technician – Residential Portfolio

Most maintenance techs clock in, knock out a work order, and clock out. That's fine. But that's not who we're looking for. We're looking for the person who fixes the leaky faucet - and tightens the wobbly cabinet handle while they're at it. The person who doesn't shrug and say "I don't know" - they say "let me figure this out." And when a newer tech is stumped, they pull them aside and show them how it's done. Smartland is hiring a Senior Maintenance Technician who genuinely loves solving problems, takes real pride in their work, treats every unit like it's their own home - and is ready to lead a small team doing the same. If you get a little fired up when something's broken and you can't walk away until it's right - keep reading. This Role Is for You If... - You've got 5+ years of hands-on residential or multifamily maintenance experience - enough to be dangerous with a wrench, and enough hard-earned judgment to lead others - You've supervised or mentored other techs before - you know how to assign work, hold people accountable, and bring out the best in your crew without micromanaging - You think outside the box when the parts store is closed and a tenant's heat is out - you find a way, safely, and follow up in the morning - You take pride in doing it right the first time - cutting corners makes you cringe, and you won't let your team cut them either - You don't need someone looking over your shoulder - hand you a work order list and you'll triage, delegate, execute, and document without being asked - You treat tenants with respect - you knock, you introduce yourself, you explain what you're doing, and you clean up when you're done - You want to actually build a career, not just collect a paycheck This Role Is NOT for You If... - You do the bare minimum and call it a day - You disappear when the on-call phone rings - You need to be told twice - You think "that's not my job" when something needs doing - You leave a mess behind or treat a tenant's home like a job site - You've never led anyone and aren't ready to start What You'll Actually Do You'll be the person tenants are relieved to see at their door - and the person your team looks to when things get complicated. You'll lead 1-2 technicians across our portfolio of homes and apartments, keeping work moving, standards high, and your crew sharp. Day to day, you'll: - Lead and coordinate 1-2 maintenance techs - assigning work orders, setting daily priorities, and making sure nothing falls through the cracks - Tackle service requests and emergency repairs - plumbing, electrical, HVAC, appliances, carpentry, you name it - Complete unit turns on time and up to Smartland standards - patch, paint, repair, and get units rent-ready fast - Perform inspections and preventive maintenance so small problems don't become big ones - Assist with exterior repairs and maintenance as needed (candidates with exterior experience - we'd especially love to hear from you) - Document everything in AppFolio - work order notes, photos, parts used - and make sure your team does the same - Mentor junior techs, answer their questions, and help them grow - you remember what it was like to be new - Coordinate with vendors when specialty work is needed and communicate professionally with residents and staff What You Bring - 5+ years in residential or multifamily maintenance - Experience leading, supervising, or mentoring other techs - even informally - Solid troubleshooting skills across plumbing, electrical, HVAC, appliances, and carpentry - you don't have to be a master in all of them, but you're not afraid of any of them - Exterior maintenance experience is a big plus - A valid driver's license with a clean record - Your own basic tools and comfort using mobile apps for work orders - The ability to lift 75 lbs and work indoors and outdoors in Northeast Ohio weather - A positive attitude that tenants and teammates actually want to be around What You Get This isn't a dead-end gig. We invest in people who invest in the work. - $28–$32/hr based on experience - Medical, dental, and vision insurance - PTO + paid holidays - A real career path: Senior Tech → Supervisor -> Director. We promote from within and want to help you get there. Schedule - Full-time, Monday through Friday - Rotating on-call (evenings/weekends) - because emergencies don't wait, and neither do you - Travel between properties in your company vehicle Loc: Domestic