Security Support Clerk/GCIII

TDEC (The Data Entry Company), a nationally recognized Business Processing Outsourcing Organization (BPO), seeks a Security Support Clerk to support a federal agency in Boyers, PA. *The Security Support Clerk will be on-site to start with the potential to go fully remote* Duties and Responsibilities: Administrative support Administrative personnel are responsible for all aspects of the processing of E-QIP request, staffing the helpdesk, and assisting in the administration of the PIV Card Management Program. Personnel must have previous access and working knowledge of PIPS and e-QIP systems is required. Personnel must have working knowledge of e-QIP screening requirements and required materials for OPM Tiered-level investigations. E-QIP Program Responsibilities: actions includes the preparation of investigative requests, screening of e-QIP submissions, monitoring E-QIP request throughout the process, creation of files (hardcopy and electronic), tracking and monitoring of investigative material and other requirements that relates to the processing of E-QIP request. Additional responsibilities include the following: - In accordance with OPM’s INV 15 (Requesting OPM Personnel Investigations), must fully screen and release/reject no fewer on average than 25 E-QIP cases per day completeness and accuracy; - Must possess the ability to identify discrepancies and missing information from investigative forms (e-QIP Standard Forms 85, 85P, 86, Standard Form 306, various investigative releases). No more than .05% of cases processed returned from second review or scheduling as unacceptable; - Successfully communicate via email, telephone and/or fax to personnel being processed for investigation to address incomplete or discrepant information and the scheduling of investigations. - Assist with the processing and handling of case material receipts to include matching the receipts with the appropriate case and tracking unassigned piece - 100% ID documentation verification for all submitted material or refer to Security Officer of any questionable or concerns upon identification; Helpdesk Responsibilities: - Represent OPM in a favorable and professional manner with no more than 2 complaints being received monthly from customers - Provide assistance to applicants when accessing e-QIP and completing the e-QIP forms and process; - Assist individuals with setting up appointments at the Boyers PIV site. Benefits - Wages & Fringe Benefits - Health & Welfare Benefits - Paid Time Off and Holiday Pay - UHC Health Insurance - Dental, Vision, and Life Insurance - Direct Deposit and Wisely Pay available - Generous 401(k) program - Legal Shield and Identity Theft Protection TDEC is an Equal Opportunity Employer / Veteran / Disabled.