Dutch Speaking Customer Service for Media & Entertainment -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative in the vibrant Media & Entertainment industry. This position will allow you to engage with clients and customers while supporting a well-known company that drives creativity and innovation in entertainment. Responsibilities - Provide outstanding customer service to Dutch-speaking clients through various channels such as phone, email, and live chat, addressing inquiries about products and services in the media and entertainment sector. - Assist customers with troubleshooting issues related to media subscriptions, streaming services, and billing inquiries. - Communicate effectively to understand and resolve customer concerns, ensuring a seamless experience throughout their customer journey. - Stay informed about the latest media trends and company offerings to provide accurate and relevant assistance. - Document customer interactions thoroughly, providing feedback for service improvement initiatives. - Collaborate with other departments to escalate and resolve complex customer issues efficiently. - Contribute to the overall satisfaction and loyalty of our customer base by providing friendly and professional service. Requirements - Fluency in Dutch and English, both written and spoken. - Prior experience in customer service, preferably within the media or entertainment industry, is advantageous. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and the capacity to work in a fast-paced environment. - Familiarity with customer service software and CRM systems. - Detail-oriented with strong organizational skills. - A passion for media and entertainment, with an understanding of current trends. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks