Dutch Speaking Customer Service for Telecommunications industry-Remote in Greece

Patrique Mercier Recruitment FR is excited to announce an opportunity for a Dutch Speaking Customer Service Representative in the Telecommunications industry. This role is perfect for individuals who thrive in a dynamic work environment and are passionate about providing excellent support to customers. Responsibilities - Deliver exceptional customer service to Dutch-speaking clients through various channels including phone, email, and chat. - Assist customers with inquiries related to telecommunications products and services such as mobile plans, billing, and troubleshooting. - Handle complaints and technical issues with professionalism and efficiency, ensuring a positive customer experience. - Educate customers about the features and benefits of different services to enhance their overall satisfaction. - Keep up-to-date with the latest industry trends, company updates, and product offerings. - Maintain detailed records of customer interactions and feedback for ongoing service improvements. - Collaborate with internal teams to resolve complex issues and fulfill customer needs effectively. Requirements - Fluency in Dutch and English, both written and spoken. - Experience in customer service, preferably in the telecommunications or technology sector. - Strong communication and interpersonal skills. - Ability to troubleshoot technical issues and provide clear guidance to customers. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with strong problem-solving skills. - Enthusiasm for the telecommunications industry and a desire to assist customers effectively. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks