Finnish Speaking Frontline Support Representative

Patrique Mercier Recruitment FR is excited to present an opening for a Finnish Speaking Frontline Support Representative. This position is perfect for individuals passionate about providing exemplary customer service to Finnish-speaking clients. Join our dedicated team and play a crucial role in ensuring outstanding client experiences. Responsibilities - Deliver exceptional frontline support to Finnish-speaking clients through phone, email, and live chat. - Assist customers with inquiries regarding products, services, and account inquiries. - Troubleshoot and resolve customer complaints efficiently, aiming for high satisfaction levels. - Accurately document all customer interactions in the CRM system for effective follow-up and reporting. - Collaborate with team members to maintain high service standards and improve customer experiences. - Identify opportunities for service improvement and contribute to best practices implementation. - Stay informed about company products and services to provide accurate information to clients. Requirements - Fluency in Finnish and English, both written and spoken. - Previous experience in customer service or a relevant support role is highly desirable. - Excellent communication and interpersonal skills. - Strong problem-solving abilities with a customer-focused mindset. - Able to thrive in a fast-paced environment and handle multiple tasks simultaneously. - Familiarity with CRM software and basic computer skills. - Positive attitude and a commitment to delivering outstanding customer service. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...