German Speaking Customer Service for Food & Beverage industry -Remote in Greece

Patrique Mercier Recruitment FR is pleased to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Food & Beverage industry. This role is perfect for individuals who are passionate about customer service and seeking to work with a leading company in a dynamic sector. Responsibilities - Provide outstanding customer service to German-speaking clients across various communication channels, including phone, email, and chat. - Assist customers with inquiries regarding products, orders, and general information concerning the Food & Beverage offerings. - Handle customer complaints and feedback professionally, ensuring effective resolution and customer satisfaction. - Collaborate with internal teams to address and resolve complex issues effectively. - Maintain up-to-date knowledge of product offerings, promotions, and industry trends. - Document all customer interactions precisely and provide regular reports on customer feedback and issues. - Support marketing initiatives by gathering and reporting customer insights. Requirements - Fluency in German and English, both written and spoken. - Experience in customer service, preferably within the Food & Beverage industry. - Strong communication skills with a customer-centric attitude. - Ability to troubleshoot issues and offer tailored solutions to customers. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with excellent organizational skills and the ability to work in a fast-paced environment. - Passion for food and beverage and a desire to enhance customer experiences. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks