Italian-Speaking Customer Service for Consumer Goods Company in Greece

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for an Italian-Speaking Customer Service Representative for a well-known Consumer Goods Company in Greece. This role is tailored for individuals passionate about customer service within a dynamic consumer-focused environment. Responsibilities - Provide exceptional customer service to Italian-speaking customers via phone, email, and other communication channels. - Assist clients with inquiries related to consumer products, order management, and fulfillment processes. - Respond to customer complaints and inquiries with professionalism and empathy, striving for effective solutions. - Maintain a comprehensive understanding of company products and services to offer accurate information. - Document customer interactions systematically to improve service delivery and customer satisfaction. - Collaborate with internal teams to address and resolve complex issues as they arise. - Contribute to continuous improvement initiatives to enhance customer experience. Requirements - Fluency in Italian and English, both written and spoken. - Experience in customer service, ideally within the consumer goods sector. - Strong communication skills with an emphasis on client satisfaction. - Capability to handle sensitive information with discretion and professionalism. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with good organizational skills. - A proactive attitude and ability to work well in a team-driven environment. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks