Senior Product Manager — Intelligent Service Management

Your mission Your profile Why us? Our Benefits Your contact person This is a great opportunity to contribute to the future of a leading Service Management software vendor and drive innovation in a cloud-first, AI-powered ecosystem. If you have the technical expertise, architectural vision, and collaborative mindset to make an impact, we’d love to hear from you! Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI. What you'll do - Own the intelligence & analytics roadmap end-to-end - Define success metrics and build ROI narratives for IT leaders and decision-makers - Drive validation through prototyping and rapid experimentation - Shape self-service analytics experiences — configurable dashboards, portals, guided workflows - Collaborate with engineering, data, product marketing, UX, and go-to-market teams - Engage directly with enterprise customers and partners to shape direction About us We are the European choice in intelligent service management – built on trust, powered by people! At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service. Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day. Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day: - We love customers – we put customer success at the heart of everything we do - Make it happen – we take ownership, act with speed, and turn ideas into impact - Better every day – we continuously learn, improve, and push boundaries - With respect – we collaborate with trust, openness, and appreciation for each other Together, these values define our high-performance culture—one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential. We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.