Technical Support Specialist (m/f/d)

Build a better world with data Your mission Your profile What we offer At Synology, we develop innovative solutions that help individuals and businesses manage, protect, and access their data. Our Technical Support Team plays an essential role in ensuring customers receive reliable, professional assistance when technical challenges arise. We are expanding our European Technical Support Team and are looking for a motivated and customer-oriented Tier 2 Business Support Specialist based in Brno or Prague, Czech Republic. Working primarily remotely as part of our international support team, you will investigate complex technical issues, manage escalated customer cases, and collaborate closely with colleagues all over Europe, as well as our headquarters and development teams. You will support Synology's diverse product portfolio, including NAS and SAN solutions, backup and data protection, networking, surveillance, and collaboration services. We value strong problem-solving abilities, clear communication, technical curiosity, and a willingness to continuously learn. About us Data is at the heart of every industry's transformation, and this is where Synology has a profoundly important role to play. At its very core, our mission is to manage and protect the world’s data. Synology uniquely enables every business to manage, secure, and protect their data wherever access is needed from flash to disk to multiple cloud architectures – at the scale needed to accommodate the exponential data growth of the digital world.